ProxyThe Agency Portal Proxy SetupHow To Turn Off Instant Messaging for a Staff Member

How To Turn Off Instant Messaging for a Staff Member

Some staff members may elect to not receive instant messages through Proxy from IPs/Patients. This is a feature that may be turned on/off at any time.

Turning On or Off Messaging

Click the gears icon, and under EMR Settings select Manage Staff Accounts.

Open the Manage Staff Accounts panel and click the Pencil icon to view the User's Settings.

Click Enable for Patient Instant Message to turn IM on or off for the user

Temporarily Disable IM for Vacation

Click Is User On Leave to disable IM for the user who is on vacation.

A dialog box will open where a message may be left informing patients when you will be available:

Please note: while you are on leave there is not a system for notifying other staff of patient IMs.